jeay9 Privacy Policy — How We Handle Your Data
jeay9 is committed to protecting the privacy and personal data of every player on the platform. This Policy explains what information we collect, why we collect it, and how we keep it secure.
Introduction
Last updated: January 2026This Privacy Policy ("Policy") explains how jeay9 ("we", "us", "our") collects, uses, stores, and shares personal information in connection with your use of the jeay9 website at jeay9.org, including all games, betting services, payment features, and customer support services offered through the platform. This Policy applies to all registered players and visitors to the jeay9 platform.
By registering an account on jeay9 or by continuing to use the platform after this Policy has been published, you acknowledge that you have read and understood how we process your personal data as described in this Policy. If you do not agree with the terms of this Policy, you should not use the jeay9 platform.
Information We Collect
jeay9 collects personal information in the following categories. The specific data points collected within each category depend on the features you use, the payment methods you select, and the verification steps required for your account.
Full name, date of birth, nationality, residential address, email address, and mobile phone number. This information is collected during registration and during KYC verification. We use it to confirm your identity, verify your age (21+), comply with anti-money laundering obligations, and communicate with you about your account.
Mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers), bank account details where bank transfer is used, transaction history including deposit and withdrawal amounts, dates, and payment method references. We do not store full card numbers — payment card data is handled exclusively by our certified payment processor and is not retained by jeay9.
IP address, device type, operating system version, browser type and version, device identifiers, mobile network operator, screen resolution, and session timestamps. This technical data is collected automatically when you access the jeay9 platform and is used for security monitoring, fraud prevention, platform optimisation, and responsible gaming compliance.
Game history, bet amounts, win and loss records, session durations, betting patterns, game preferences, and responsible gaming tool usage (such as deposit limit settings and self-exclusion requests). This data is used to operate your account, detect unusual activity, comply with responsible gaming obligations, and improve the platform experience.
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or biometric data for identification purposes. If you contact our support team by email or chat, the content of those communications will be recorded and retained for quality assurance and dispute resolution purposes.
How We Use Your Information
jeay9 uses the personal information it collects for the following purposes. We process your data only when we have a lawful basis for doing so, as detailed in the Legal Basis section below.
- Account creation and management: to register your account, verify your identity, manage your account settings, process deposits and withdrawals, and communicate account-related information to you.
- KYC and regulatory compliance: to fulfil our obligations under applicable anti-money laundering regulations, verify player age (21+), detect and prevent fraud, and report suspicious activity to the relevant authorities where required by law.
- Platform operation and improvement: to deliver and maintain the jeay9 platform, process game outcomes, resolve technical issues, analyse platform usage patterns, and improve our games, features, and user experience over time.
- Responsible gaming: to monitor betting patterns for signs of problem gambling, enforce deposit limits and self-exclusion requests, send session time reminders, and provide you with responsible gaming resources in accordance with our Responsible Gaming obligations.
- Security and fraud prevention: to detect and investigate unauthorised account access, suspicious transactions, multi-accounting, bot activity, and any other prohibited conduct described in our Terms & Conditions.
- Marketing communications: to send you promotional offers, bonus notifications, and platform news that we believe will be of interest to you, where you have not opted out of receiving such communications. You may unsubscribe from marketing emails at any time by contacting our support team.
Legal Basis for Processing
jeay9 processes your personal data on one or more of the following legal bases depending on the purpose of processing.
- Contract performance: processing necessary to register your account, operate the platform, process your bets, and pay out your winnings — all of which are required to fulfil our contractual obligations to you as a registered jeay9 player.
- Legal obligation: processing required by law, including KYC identity verification, age verification, anti-money laundering transaction monitoring, and the reporting of suspicious activity to financial authorities.
- Legitimate interests: processing for platform security, fraud prevention, responsible gaming monitoring, and service improvement, where these interests are not overridden by your right to privacy.
- Consent: where we rely on your consent (such as for marketing communications), you may withdraw your consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Sharing Your Information
jeay9 does not sell your personal data. We share personal information only in the circumstances described below, and only to the extent necessary for the relevant purpose.
jeay9 works with third-party service providers who process data on our behalf. These include payment processors (bKash, Nagad, Rocket, and card processors), game providers (Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Spribe), identity verification providers, fraud detection services, and customer support software providers. All service providers are contractually required to process your data only for the purposes specified by jeay9 and to maintain appropriate security standards.
jeay9 may disclose personal information to financial intelligence units, law enforcement agencies, tax authorities, or other government bodies in Bangladesh where we are required to do so by applicable law, court order, or regulatory directive. We will not disclose more information than is strictly necessary to comply with a legal obligation.
In the event of a merger, acquisition, or sale of all or part of jeay9's assets, player data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer via a notice on the platform or by email, and the acquiring entity will be bound by the terms of this Policy with respect to your personal data.
Aside from the categories above, jeay9 will not share your personal data with any third party without your explicit consent, except where required by law. jeay9 does not share player data with data brokers, advertising networks, or social media platforms.
Cookies and Tracking Technologies
jeay9 uses cookies and similar tracking technologies to operate the platform, remember your session preferences, detect fraudulent activity, and analyse platform performance. The cookies used by jeay9 fall into the following categories.
- Essential cookies: required for the platform to function. These include session authentication cookies that keep you logged into your account, security cookies that protect against cross-site request forgery, and cookies that remember your language and region preferences. Essential cookies cannot be disabled without breaking core platform functionality.
- Analytics cookies: used to collect aggregated, anonymised data about how players use the jeay9 platform — including which pages are visited most frequently, how long sessions last, and which features are used most. This data helps us improve the platform. Analytics cookies do not identify you personally.
- Fraud prevention cookies: used to identify devices associated with suspicious activity, detect multiple accounts created from the same device, and flag unusual betting patterns. These cookies are an essential part of jeay9's security infrastructure and cannot be disabled without compromising the integrity of the platform.
You can manage cookie preferences through your mobile browser settings. However, disabling essential or fraud prevention cookies may prevent you from accessing your jeay9 account or using certain platform features. jeay9 does not use advertising cookies or tracking pixels that report your behaviour to third-party ad networks.
Data Security
jeay9 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the jeay9 platform, encrypted storage of sensitive personal and financial data, access controls that restrict employee access to personal data on a strict need-to-know basis, regular security audits and vulnerability assessments of platform infrastructure, and secure data centre facilities with physical access controls.
While jeay9 takes all reasonable precautions to safeguard your data, no internet-based platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to affect your rights and freedoms, jeay9 will notify affected players as soon as reasonably practicable and will take immediate steps to contain the breach and mitigate any harm.
Your Privacy Rights
As a jeay9 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.
You have the right to request a copy of the personal data jeay9 holds about you, including the categories of data held, the purposes for which it is processed, and any third parties with whom it has been shared.
You have the right to request that jeay9 correct any inaccurate or incomplete personal data held about you. You may update certain account details (such as your email address or contact number) directly through your account settings.
You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. Please note that jeay9 may be required to retain certain data for legal and regulatory compliance purposes even after an account is closed.
You have the right to object to the processing of your personal data where jeay9 relies on legitimate interests as the legal basis for processing. You may also object to processing for direct marketing purposes at any time, without providing any reason.
Where processing is based on your consent or on the performance of a contract, you have the right to receive the personal data you have provided to jeay9 in a structured, commonly used, machine-readable format, and to request that jeay9 transmit that data to another service provider where technically feasible.
To exercise any of the rights described above, please email our support team at [email protected] with the subject line "Privacy Rights Request" and a clear description of the right you wish to exercise. We may need to verify your identity before processing your request. We will acknowledge receipt of your request within 5 business days and aim to fulfil valid requests within 30 days.
Data Retention
jeay9 retains personal data for as long as your account remains active and for a period after account closure as required by applicable law and regulation. Specifically, transaction records and KYC verification documents are retained for a minimum of five (5) years from the date of the last transaction or account closure, whichever is later, in order to comply with anti-money laundering record-keeping requirements. Game logs and betting history are retained for a minimum of three (3) years. Communication records with our support team are retained for two (2) years.
When personal data is no longer required for the purpose for which it was collected and no legal obligation requires its continued retention, jeay9 will securely delete or anonymise the data in accordance with our internal data retention and disposal procedures.
Children's Privacy
The jeay9 platform is strictly intended for adults aged 21 and above. jeay9 does not knowingly collect, process, or retain personal data from any individual under the age of 21. If we become aware that personal data has been collected from an individual below the age of 21 without appropriate age verification, we will immediately delete that data and close the associated account. If you believe that a minor has accessed the jeay9 platform and provided personal information, please contact our support team immediately at [email protected].
Changes to This Privacy Policy
jeay9 reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Policy, we will notify registered players by posting a notice on the jeay9 platform or by sending an email to the address registered on your account. The updated Policy will take effect on the date stated in the notice.
Your continued use of the jeay9 platform after the effective date of any update to this Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically. The most current version of this Policy is always available at jeay9.org/privacy-policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to how jeay9 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related enquiries within 5 business days.
Email us at: [email protected]